Where products are proved to be faulty (not applicable if damaged in transit) Glitter and Dance is happy to exchange or give a full refund for that product.Returns will not be accepted if the customer orders the incorrect colour of fabric, or incorrect amount. No responsibilty will be accepted for fabrics after the fabric has been cut or changed in any form.If authority is given for goods to be returned due to the incorrect colour of fabric or incorrect size ordered, all postage costs are the responsibility of the customer. Returns will be accepted only if:
- Products are found to be faulty
- Returned in its original packaging
- Not included in non returnable items above
- Within 7 days of invoice date
- With an Return Authorization Number (RAN)
You can request an Return Authorization Number by emailing us at firstname.lastname@example.org, with details of the fault, invoice date & number, your name, address, contact details and instructions as to what you would like done (replace or refund).
- All shipping costs are the responsibility of the customer & are not refundable.
- We are not responsible for lost or stolen returns. We suggest insuring your return item or ship via a carrier with tracking capability.
We accept no responsibility for damages of goods in transit
PLEASE SHIP ALL RETURNS TO:
Glitter and Dance: 3/68 Secam Street, Mansfield Qld 4122 Australia